Shipping Rates and Policies
Rates and policies for domestic orders
You can choose from a variety of shipping options. Shipping costs are based on the dollar amount of your order and the shipping method you choose. Check the table below for details.
Rates may change
We currently ship to all street addresses within the 50 United States including all PO boxes, all U.S. Territories, and all APO/FPO United States military addresses. Packages sent to military addresses may be delayed by military mail handling.
Alaska and Hawaii
Out of Stock Items
Occasionally, you'll see the words "Temporarily Out of Stock" with a product description. This means the item is in production and it is unavailable for immediate shipment. You can still order the item. Our shipping time for out of stock items is usually 7 to 21 days.
If you place an order containing both in stock and out of stock items, we'll immediately process and ship the in stock items. We will send the out of stock items separately when they are available using standard ground shipping, we will not charge you any shipping cost for this second shipment. If you have provided an email address we will notify you when your out of stock items have shipped.
Occasionally an item's status will change to "Temporarily Out of Stock" after you place your order, but before we process it. In this case, it will still take 7 to 21 days to ship the item, but there will be no extra shipping charge.
International, U.S. Territories and APO/FPO U.S. Military addresses
We currently ship to all U.S. territories without restrictions. We also ship to APO/FPO U.S. military addresses (military mail handling may cause delays). Items that require ground-only shipping cannot be delivered to APO/FPO addresses.
We are able to ship VitaPurity products to non-restricted countries worldwide! You may pay by credit card online or you may send us a check, money order or cashiers check in U.S. funds in advance.
You can choose between using our Secure International Order Form or you can telephone us or email us with your order to obtain the exact shipping rates to your country. Shipping to a destination that requires a customs declaration will result in your packing slip identifying the package contents to be included on the customs label.
Estimated delivery times for ground-only shipments
Depending on where you live, ground-only shipping may affect the delivery time from our distribution center in Medford, Oregon to your shipping address. If you live within the Pacific time zone, you may not notice any delays, however, in Eastern and Midwestern states shipping may take longer, from three to seven days.
The color-coded map (shown below) gives estimated shipping times for UPS ground-shipped orders in the continental United States.
How do I return something to VitaPurity?
VitaPurity offers a FULL 30-day "Satisfaction Guarantee" on all of our products! If you are ever dissatisfied with your order for any reason within 30 days of having received it, you may return all or part of it for a FULL REFUND of the merchandise cost (less shipping). Remember, when returning products please include all open and/or empty bottles you want refunded or credited.
Before you return an item, please send a note to our Customer Service Department with the title, "Return Authorization", by using our Contact Us Form. In your message, include your invoice number and the reason you want to return the item (you may want to choose from one of the following):
A Customer Service Representative will reply to your message and, if necessary, send you shipping instructions for returning the item(s). Any items returned to VitaPurity without a Return Authorization number will either be refused or, if accepted, subject to a 15% restocking fee. Additionally, you will be responsible for the outbound and, if applicable, any inbound shipping charges that VitaPurity incurs.